Contact information
Last Updated: July 28, 2026
ShadeVibe is committed to providing responsive and professional customer support.
Contact us regarding:
- Product information;
- Order status;
- Shipping and tracking;
- Returns and refunds;
- Damaged, defective, or incorrect products;
- Payment questions;
- Website accessibility;
- Legal notices;
- Privacy-related inquiries; or
- General feedback.
Business Information
Business Name: ShadeVibe
Website: ShadeVibe.shop
Year Established: 2023
Business Location: British Columbia, Canada
Mailing Address
ShadeVibe
3277 Willowmere Cres
Nanaimo, BC V9T 6R8
Canada
Please contact customer support before sending a product return. The mailing address above may not be the designated returns-processing location.
Returns sent without authorization may not be accepted.
Customer Support Email
For faster assistance, include:
- Your full name;
- Your order number;
- The email address used during checkout;
- A clear description of the issue; and
- Relevant photographs or videos where applicable.
Telephone
+1 250 714-5467
Telephone availability may vary. Email is generally the recommended method for order-related matters because it allows us to review supporting information and maintain a written service record.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Canadian public holidays: Closed
Messages received outside regular support hours will be reviewed on the next available business day.
Expected Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during holidays, major promotions, product launches, or periods of unusually high demand.
Sending repeated messages about the same inquiry may cause separate support cases and delay resolution. Please reply within the original email thread whenever possible.
Order Support
For questions concerning an existing order, include your order number in the email subject line.
Example:
Subject: Order Support – Order #1234
Never send full payment-card details, passwords, or sensitive financial information by email or telephone.
ShadeVibe representatives will not ask you to provide your complete card number, account password, or authentication code through an unsolicited message.
Returns
All return requests must be submitted through:
Do not return a product until you receive written authorization and instructions.
Return eligibility is governed by our Return and Refund Policy.
Legal Correspondence
Legal correspondence may be sent by mail to:
ShadeVibe
3277 Willowmere Cres
Nanaimo, BC V9T 6R8
Canada
A copy may also be emailed to:
Please clearly mark the communication as “Legal Notice.”
Privacy Requests
Requests concerning access, correction, deletion, or other handling of personal information may be submitted to:
Use the subject line:
Privacy Request
We may need to verify your identity before processing a privacy request.
Accessibility Assistance
Customers who experience difficulty accessing our website or services may contact us by email or telephone.
Please explain the accessibility barrier and the information, product, or service you are trying to access. We will make reasonable efforts to provide assistance through an alternative method.
Complaints and Dispute Resolution
We encourage customers to contact us directly before pursuing an external complaint.
Please provide:
- A description of the issue;
- The date of the transaction;
- Your preferred resolution;
- Relevant documents; and
- Any previous correspondence.
We will review the complaint fairly and respond within a reasonable period.
Nothing in this section prevents a customer from contacting a government consumer-protection authority, payment provider, court, or other body where legally entitled to do so.