Refund policy

Last Updated: July 28, 2026

Thank you for shopping at ShadeVibe. We want you to feel confident when purchasing eyewear and accessories from our online store. If you are not completely satisfied with an eligible product, you may request a free return and refund within 30 days, subject to the terms below.

This Return and Refund Policy applies to purchases made directly through ShadeVibe.shop.

1. Thirty-Day Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return:

The return request must be submitted within the 30-day return period.
The product must be returned in its original condition.
The product must be unworn, unused, and free from scratches, stains, cosmetic residue, odours, or other damage.
All original cases, cleaning cloths, protective films, accessories, manuals, tags, and packaging must be included.
You must provide valid proof of purchase, such as an order number or order-confirmation email.

Trying on eyewear briefly to check appearance and fit will not normally make the product ineligible, provided it remains clean, undamaged, and in resalable condition.

We reserve the right to decline a voluntary return when a product shows signs of extended use, accidental damage, improper handling, alteration, or missing components.

2. Free Returns

ShadeVibe offers free returns on eligible orders worldwide.

Before returning a product, contact us at support@ShadeVibe.shop and wait for return authorization and instructions. Depending on your location, we may provide:

A prepaid return label;
A designated return address;
Reimbursement instructions for approved standard return postage; or
Another reasonable return solution.

Do not send a return to our business address or to any address shown on the original parcel unless our support team specifically instructs you to do so.

Unauthorized returns may be delayed, refused, or sent back to the customer.

Only standard approved return-shipping costs are covered. Express shipping, premium courier services, additional insurance, customs charges, or other optional services selected without our prior written approval may not be reimbursed.

3. How to Request a Return

To begin a return, email support@ShadeVibe.shop with:

Your full name;
Your order number;
The email address used for the order;
The product you wish to return;
The reason for the return; and
Photographs or video when the product is damaged, defective, incorrect, or incomplete.

Our support team will review your request and provide the next steps.

Returns must be shipped within the period stated in the return authorization. Please retain your return receipt and tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

The product arrived damaged;
The product has a manufacturing defect;
You received the wrong product, colour, style, or quantity;
An item is missing from the parcel; or
The product is materially different from what you ordered.

Include clear photographs of the product, packaging, shipping label, and any visible damage. Where appropriate, we may offer a replacement, refund, store credit, or another suitable resolution at no additional cost.

Do not dispose of a damaged or incorrect product until our support team confirms that it is no longer required.

5. Products That Cannot Be Returned

Unless the product is defective, damaged, incorrectly supplied, or returnable under mandatory law, we may not accept returns for:

Products returned more than 30 days after delivery;
Products showing signs of wear or use;
Products damaged through misuse, negligence, accident, improper storage, or unauthorized modification;
Products missing original parts, accessories, or packaging;
Gift cards or promotional credits;
Products marked as final sale at the time of purchase;
Personalized or custom-made products;
Items that cannot be resold for health, hygiene, or safety reasons after use; or
Products not purchased directly from ShadeVibe.shop.

Nothing in this section limits any legal rights that cannot lawfully be excluded.

6. Return Inspection

Returned products may be inspected after arrival.

We will confirm whether the return meets this policy. If approved, the refund will be issued to the original payment method.

If the return does not meet the eligibility requirements, we may:

Decline the refund;
Offer a partial refund where appropriate;
Return the product to you; or
Request additional information.

We will not make an unreasonable deduction for ordinary inspection necessary to determine the nature, characteristics, and condition of a product.

7. Refund Processing

Approved refunds will normally be initiated within 10 business days after we receive and inspect the returned product.

Refunds are issued to the original payment method unless otherwise agreed or required by law. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

The time required for a refund to appear is controlled by the financial institution and is outside ShadeVibe’s control.

Where applicable law requires a refund within a shorter period or requires additional amounts to be refunded, we will follow the applicable legal requirement.

8. Original Shipping Charges

ShadeVibe provides free standard worldwide shipping. Therefore, there is normally no original standard shipping charge to refund.

Optional express-delivery charges or other premium services selected by the customer are generally non-refundable unless:

We failed to provide the purchased service;
The order was damaged, defective, or incorrect;
The order was cancelled under a statutory right; or
A refund is otherwise required by law.

9. Exchanges

We do not guarantee direct exchanges because product availability can change.

When you would like a different colour, style, or model, we may ask you to return the original product for a refund and place a new order. If an exchange is available, our support team will provide instructions.

10. Order Cancellations

We will attempt to cancel orders that have not yet entered processing or shipment. However, cancellation cannot be guaranteed once an order has been prepared, transferred to a fulfilment partner, or shipped.

If cancellation is no longer possible, you may request a return after delivery under this policy.

11. Lost or Undelivered Returns

Customers must follow our authorized return instructions and retain proof of shipment.

ShadeVibe is not responsible for returns sent:

Without authorization;
To an incorrect address;
Using an unapproved shipping method;
Without sufficient postage; or
Without reasonable tracking where tracking was requested.

We will assist with an approved return where reasonably possible.

12. Statutory Consumer Rights

This policy provides ShadeVibe’s voluntary 30-day return program. It does not replace, restrict, or exclude rights available under applicable consumer-protection law.

Customers may have additional cancellation, refund, repair, replacement, or delivery rights based on their location. Where a mandatory law provides greater protection than this policy, the mandatory law will apply.