Shipping policy
Last Updated: July 28, 2026
This Shipping Policy explains how orders placed through ShadeVibe.shop are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
ShadeVibe provides free standard shipping worldwide on eligible orders placed through ShadeVibe.shop.
No minimum purchase is required unless a specific promotion states otherwise.
Free shipping applies to the standard shipping method selected by ShadeVibe. Optional express delivery, upgraded courier service, additional insurance, or other premium services may be offered for an additional charge.
2. Order Processing
After an order is submitted, it may be reviewed for:
- Payment authorization;
- Address accuracy;
- Product availability;
- Fraud prevention; and
- Shipping eligibility.
You will normally receive an order-confirmation email after checkout.
Processing times may be affected by weekends, public holidays, unusually high order volume, payment verification, address issues, or product availability.
Once an order enters fulfilment, we may not be able to change or cancel it.
3. Estimated Delivery Time
Our estimated standard delivery timeframe is generally:
7–10 business days after the order has been shipped.
Business days normally exclude weekends and public holidays.
Delivery estimates are provided in good faith but are not guaranteed unless we expressly confirm a guaranteed delivery service in writing.
The estimate may vary depending on:
- Destination country or region;
- Local carrier capacity;
- Customs inspections;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Remote-area delivery;
- Incorrect or incomplete addresses;
- Import requirements; or
- Other circumstances outside our reasonable control.
4. Order Confirmation and Shipping Confirmation
After placing an order, you should receive an order-confirmation email at the address supplied during checkout.
When tracking is available, a shipping-confirmation email will be sent after dispatch. The email may contain:
- The carrier name;
- A tracking number;
- A tracking link; and
- General delivery information.
Tracking information may require several business days to become active after the parcel is transferred to a carrier.
5. International Shipping
We ship to many countries and territories worldwide.
Shipping availability may be limited where:
- Carriers do not provide service;
- Legal restrictions apply;
- Products cannot be imported;
- Delivery risk is unusually high;
- Trade sanctions prohibit the transaction; or
- Reliable delivery cannot reasonably be arranged.
If we cannot ship an accepted order, we will contact you and provide an appropriate refund.
6. Customs, Duties, and Import Taxes
International orders may be subject to import duties, sales taxes, value-added taxes, customs-processing fees, brokerage charges, or other government-imposed assessments.
Unless the checkout expressly states that duties and taxes are included, these charges are the customer’s responsibility and are not controlled by ShadeVibe.
Customs authorities may require identification, payment, or additional information before releasing a parcel.
A delay caused by customs does not necessarily mean the parcel has been lost.
7. Accurate Shipping Information
Customers must provide a complete and accurate delivery address, including:
- Recipient’s full name;
- Street address;
- Apartment, suite, or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number; and
- Any delivery instructions requested during checkout.
Contact us immediately after ordering if you notice an error.
We will try to update the address before fulfilment, but changes cannot be guaranteed once processing or shipping has begun.
8. Incorrect or Incomplete Addresses
ShadeVibe is not responsible for delivery failure caused by incorrect, incomplete, or outdated information provided by the customer.
If a parcel is returned to us because of an address issue, refusal, failure to collect, or unsuccessful delivery attempts, we will contact you where possible.
Depending on the circumstances, we may offer:
- Reshipment;
- A refund;
- Store credit; or
- Another appropriate solution.
Additional costs caused by an incorrect address may be deducted only where permitted by law and clearly communicated.
9. Multiple Packages
An order may be divided into multiple parcels due to:
- Product availability;
- Warehouse location;
- Package size;
- Carrier restrictions; or
- Faster fulfilment.
Parcels from the same order may arrive on different days. You will not be charged additional standard shipping merely because an order is divided into multiple packages.
10. Delivery Attempts
Carriers may:
- Leave a parcel in a safe location;
- Deliver it to a mailbox, reception desk, or parcel locker;
- Request a signature;
- Transfer it to a local pickup point; or
- Attempt delivery more than once.
Customers are responsible for monitoring tracking updates and collecting parcels from designated pickup locations before the carrier’s deadline.
11. Delayed Orders
If an order has not arrived within the estimated timeframe:
- Review the tracking information;
- Check around the delivery location;
- Ask household members, neighbours, reception staff, or building management;
- Contact the carrier where appropriate; and
- Email support@ShadeVibe.shop with your order number.
We will investigate with the carrier or fulfilment partner and provide reasonable assistance.
A delivery estimate is not a guarantee, but mandatory statutory rights relating to delayed or undelivered online purchases remain unaffected.
12. Lost Packages
A parcel may be considered lost after the carrier confirms loss or after a reasonable investigation period has passed without delivery.
When an approved investigation confirms that a parcel was lost before delivery, we may provide:
- A replacement;
- A refund;
- Store credit; or
- Another resolution agreed with the customer.
We may ask you to complete a carrier declaration or confirm that the parcel was not received.
13. Packages Marked Delivered
If tracking shows “delivered” but you cannot locate the parcel:
- Confirm that the shipping address is correct;
- Check entrances, mailrooms, lockers, reception areas, and safe locations;
- Ask household members and neighbours;
- Allow a short period in case the carrier scanned the parcel early; and
- Contact us promptly.
We will assist with an investigation. A replacement or refund will depend on the investigation, evidence, carrier findings, and applicable law.
14. Damaged Parcels
If a parcel arrives visibly damaged:
- Photograph the outside of the parcel before opening it;
- Photograph the shipping label;
- Photograph the product and internal packaging;
- Keep all packaging materials; and
- Contact support@ShadeVibe.shop promptly.
We will assess the issue under our Return and Refund Policy.
15. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a parcel without first contacting us, the parcel may be returned, destroyed, or held by the carrier.
Contact our support team before refusing a delivery so we can provide appropriate instructions.
Any refund will be determined under applicable law and our Return and Refund Policy.
16. Shipping Restrictions
We do not ship to addresses where delivery is prohibited by law or where the carrier cannot safely and reliably provide service.
Some products may also be restricted from import into particular countries. Customers are responsible for checking local import requirements before ordering.
17. Events Beyond Reasonable Control
ShadeVibe is not responsible for delay caused by events outside our reasonable control, including:
- Natural disasters;
- Extreme weather;
- War or civil unrest;
- Strikes;
- Epidemics or public-health restrictions;
- Transportation shutdowns;
- Customs delays;
- Government actions;
- Carrier network failures; or
- Similar events.
We will still make reasonable efforts to communicate with affected customers and complete or resolve the order.
18. Consumer Rights for Non-Delivery
Nothing in this Shipping Policy removes a customer’s right to cancel or receive a refund where applicable consumer law provides such a right.
If an order remains undelivered beyond a legally protected period, contact us at support@ShadeVibe.shop so we can investigate and provide the legally required resolution.
19. Contact Us
For shipping questions, contact:
ShadeVibe
3277 Willowmere Cres
Nanaimo, BC V9T 6R8
Canada
Email: support@ShadeVibe.shop
Phone: +1 250 714-5467
Website: ShadeVibe.shop